If the support information in this section doesn't help you solve your issue, you can contact a USRobotics Help Desk Technician directly.
Verify your product
Do you know which modem you have? Verify that the Product Number (#) on the bottom of the modem is 64-005686-05R (NOTE: Model E). If the code is 64-005686-06R (NOTE: Model G) go to the USR5686G support page.
Manuals and other Documents
|Installation for 32 and 64 bit Windows 8, Windows 7, Server 2008, Server 2011, and Server 2012|
The modem will install using the default driver provided by Windows .
|Installation file version 6.04.62.3 - Windows Vista 32 bit, and Vista 64 bit|
|Note: The modem will initially install using the default driver provided by Windows Vista. Our enhanced driver is available by following the instructions below:|
- Download the file to a temporary location on your computer's hard disk drive.
- Double-click the file and follow the USRobotics Modem Installation Wizard to update modem driver.
|USR5686v6.04.62.3.exe||1.1 MB ||08-02-07|
|Version 5.04.62.0 - Win 95, 98, NT, 2000, Me, XP, Server 2003, XP 64bit, and Server 2003 64bit INF file|
|Note: U.S. Robotics Internet Call Notification, Control Center, and BVRP PhoneTools are not supported on a 64-bit operating system.|
- Download the USR5686E.inf file to a temporary location on your computerís hard disk drive such as C:\temp.
- In Control Panel, double-click Modems and remove all Sportster modems.
- Shutdown the computer, connect and turn on the modem, and restart the computer.
- When prompted, choose Driver from disk provided by hardware manufacturer or search for the best driver and click OK.
- Click Browse to find the location of the saved USR5686E.inf file located on your computer's hard disk drive.
- Select the U.S. Robotics 56K fax external and then follow the prompts to finish the installation.
|USR5686E.inf||50 KB ||08-10-05|
|Updating your V.92 modem's firmware ensures optimal compatibility with your ISP and will improve your modem's performance. |
|V.92 Update - Version 5.4.79|
Windows users: To update your V.92 modem, download the flasher below, run the .exe file, and follow the on-screen instructions. |
Linux users: To update your V.92 modem, simply download the flasher below. Extract the *.gz file, and follow the instructions in the README file.
|Windows 5686 Flasher||306 KB ||03-18-08|
|Linux 5686 Flasher||169 KB ||03-18-08|
|Linux 5686 Flasher Checksum||1 KB ||03-18-08|
|Stand alone flasher - Version 5.4.76 |
|Windows 5686 Flasher||290 KB ||07-25-06|
|Linux 5686 Flasher||168 KB ||07-25-06|
You may use our automated utility to update your modem. Your Installation CD-ROM has ControlCenter. If you do not have your Installation CD-ROM, you can download ControlCenter below. ControlCenter will guide you through the update process.
|Stand alone flasher - Version 5.4.62|
|Windows 5686 Flasher||304 KB ||03-25-04|
|Linux 5686 Flasher||168 KB ||03-25-04|
|Linux 5686 Flasher Checksum||1 KB ||03-25-04|
|Modem communications application|
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